Shipping Policy

Shipping Charges
Shipping charges are based on your selected shipping method and shipment quantity. For orders worth $79.99 or less, shipping charges are applicable based on following shipping rate matrix:

Shipping MethodBase Charges Per Qty Charges
Continental US Ground $5.49 $0.25
Alaska & Hawai Air $39.99 $1.99
*Note: Service offered by Air only for Alaska & Hawaii Regions.

Example: UPS Ground shipping charges for an order quantity 3 qty, will be $5.99 (i.e. $5.49 base charges + 3 x $0.25 per qty charges).

Currently we are not shipping to any of the following addresses:
P.O. Box addresses
APO/FPO Military addresses
U.S. territories
Non-US/International addresses


Free Shipment
Herbscity.com offers everyday Free shipping on orders worth $79.99 or above. All Free Shipping orders are shipped via UPS Ground service.

Free shipping is available for:

  • Addresses within 48 contiguous states of United States
  • Order quantity less than 21 Lbs

Free shipping is not available for:

  • States of Alaska or Hawaii
  • Over Quantity Orders - i.e. equal or more than 21 Quantity

Over Quantity Orders
Free shipping offer is available on orders quantity less than 21 Qty. For order quantity equal or more than 21 Qty, we are offering discounted shipping rates as following:

Order Quantity Charges
Normal (1 Qty - 20 Qty) Free
Huge quantity (21+Qty) $15.00

Sales Tax
Sales tax is applied at the rate of 9.75% of merchandise value (before discounts) on orders shipping within State of California.

International Orders
For any information or further assistance on International Orders, please send us an email at support@herbscity.com with your order detail.

Order Processing
Please allow 3-5 business days for order to be processed. If an ordered product is in back order or discontinued from our supplier, we will let you know through email or telephone within five days of your order. Backordered or discontinued part of your order will be cancelled automatically.

Order Cancellation
We facilitate our customers with the incentives that no other business can. We provide you a facility by which you can cancel your orders before order processing, through email us at support@herbscity.com and our customer support representative will do that for you.

Order Returns
Within 30 days of receiving your order, you may return any item for refund.

  • Shipping charges is not refundable.
  • For any further information or query, please email us at support@herbscity.com


 Update Date : 07-Jan-2012